Shipping policy

Shipping Policy – One Way Hats

Last updated: May 2026

At One Way Hats, we work hard to ensure your orders arrive quickly, safely, and efficiently. Below you’ll find all the information related to our shipping process.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-demand seasons, special promotions, or product launches, processing times may be slightly extended.

2. Shipping Methods & Delivery Times

Estimated delivery times vary depending on the customer’s location:

Destination Estimated Delivery Time
Dominican Republic 1–5 business days
United States 7–15 business days
International 14–23 business days

Delivery times are estimates and may be affected by external factors such as carrier delays, customs processing, weather conditions, or peak seasons.

3. Shipping Costs

  • Shipping costs are automatically calculated at checkout.

  • One Way Hats may occasionally offer free shipping promotions.

  • International taxes, customs duties, or import fees (if applicable) are the customer’s responsibility.

4. Order Tracking

Once your order has been shipped, you will receive an email or message with your tracking number so you can monitor your shipment status.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

One Way Hats is not responsible for:

  • Delays caused by incorrect addresses.

  • Packages delivered to the wrong address provided by the customer.

  • Additional shipping fees for resending packages.

6. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or household members.

  2. Contact the shipping carrier directly.

  3. Reach out to us so we can help investigate the issue.

One Way Hats does not guarantee replacements or refunds for packages marked as delivered by the carrier.

7. Shipping Delays

While we do our best to meet estimated delivery times, we are not responsible for delays caused by:

  • Customs processing

  • Weather conditions

  • Carrier or logi